Regarding delivery

After confirming your purchase, we will arrange shipping. The artist will personally package and ship the work to your home with a sense of gratitude. Additionally, all works listed on FROM ARTIST come with free shipping, so you can purchase with confidence.

About packaging

The artist will package the item himself. In order to protect the safety of your work, we will take responsibility based on the manual created by our company.

About shipping

The delivery company will safely deliver it to your home. Additionally, our customer center will send you an email confirming the delivery status including the tracking number. Please check the contents of the email from time to time.

About the period until arrival

It will take approximately 1 to 2 weeks from purchase completion to arrival. However, this may not apply depending on the impact of natural disasters or the situation of the shipping company. We will provide you with appropriate information so that you can use our services with peace of mind.

About returns

If the item you received is incorrectly shipped or damaged, please contact us for a return within 7 days of receiving the item. Please send the item within 7 days of receiving the return notification. Once we confirm that the item has arrived, we will process your refund within 7 days.